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Change management strategies: successfully implementing change in your organization

In this article, we will explore how startups and Small and Medium-sized Businesses (SMBs) can navigate organizational change successfully.

Authors:
Олена Кузьменко
Мирослава Козачук
Change management strategies: successfully implementing change in your organization
Authors:
Олена Кузьменко
Мирослава Козачук

Change management goes beyond the implementation of new systems. It is a more integrated approach to the transition of an organization, team and processes from the current state to the future. It includes implementing change, leadership, communication, and overcoming sabotage.

Implementation of organizational changes

A vivid example of successful implementation of changes can be found in our company White Sales, which is engaged in sales consulting. We encountered the frequent practice of the need to improve sales skills among salespeople and decided to use artificial intelligence technology. Thus, the Big Sister AI product was formed - this solution not only improved sales processes, but also caused cultural changes in the company.

Big Sister AI Methodology

Big Sister AI offers a unique approach to change management, combining artificial intelligence algorithms with the personalized mentorship of experienced business analysts. This combination of advanced technology and human approach turns it into a human-to-human (H2H) service with the involvement of algorithms based on artificial intelligence.

AI in action: A practical white sales case

Once the Big Sister AI solution was developed, White Sales integrated it into their own sales processes. Artificial intelligence technology tracked salespeople's work, collecting data on their CRM skills and their communication with customers during negotiations. This approach, based on data analysis, provided a holistic vision of salespeople's work.

The Power of Individual Mentoring

Combined with artificial intelligence capabilities, Big Sister AI's individual mentoring component proved to be the deciding factor that changed the rules of the game. Experienced business analysts provide personalized recommendations to sales team members based on performance data. This combination of technological knowledge and personalized mentoring has created a robust feedback loop for improvement.

Transparency and efficiency improved

Implementation of Big Sister AI provides transparency, transforms sales efficiency in White Sales. Data-driven results have enabled targeted improvements in CRM usage, call strategy, and overall performance.

Key findings for startups and SMEs

Change management is a journey, not just a destination. Here are some key findings for startups and SMEs looking to implement successful change:

  • Collaboration is a key factor:collaborate with change management experts like Big Sister AI to create customized solutions.
  • Combine technology and human factor: Combine advanced technology with personalized mentoring to achieve impressive results.
  • Data-driven analytics: Use the data generated by artificial intelligence to make informed decisions and track progress.
  • Communication matters: transparently inform your team about why, what and how the change is happening.

Accept sabotage:Anticipate sabotage and address it with empathy, providing clear arguments about benefits for change. Remember that with the right strategy, change can be an opportunity, not just a challenge.

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